This place is charging double for parts and materials, and who know how much more for labor... My quote to replace a transmission pan on a 2014 Suburu Impreza was $647 and change. I called the Suburu dealership and the pan was $125 and the 8qtz of oil was $144. I got charged 180.62 for the pan and $233.60 for the oil 30-38% above Suburu. Plus $1251.95 for brakes, therefore we had it towed to another shop. Also they tried to hold our car hostage by saying they would void the transmission warranty if we towed it somewhere else. I would NOT recommend this place..
I'm sorry that you weren't pleased with our service. Let me state, when a vehicle is serviced at a repair shop, the cost of the parts will always be higher than if you buy the parts over the counter or online. The overhead to operate a repair shop is much higher than a parts store or a parts department. Parts purchased over the counter are at what is called "list" price. We have a long warranty, quality OE manufacturer parts and amazing technicians, we can't offer all those AND charge list price for parts. So, because of those factors, we stand behind our pricing. As far as the warranty, our concern was being unable to drive the vehicle to confirm the validity of our repairs due to the unsafe brake condition. To be clear, we could not determine the status of repairs without repairing the brakes and giving the vehicle a thorough test drive. Thank you for your input, we take all concerns and criticisms very seriously. Regards, Philip Poe
- Rocklin