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Category Archives: What Customers Should Know

A "Mounting" Problem (Motor Mounts)

You know how heavy your engine and transmission are, so you can imagine how tough the parts that hold them onto your vehicle's sub-frame must be.  Not only must they support the weight, they also have to isolate vibrations and noise from the passenger cabin.  Pretty tall order, wouldn't you say? The parts that face that task daily are called the motor mounts, or engine mounts.  They are usually made of rubber with steel brackets.  Others contain a liquid for vibration and sound isolation.  Most vehicles have three or four motor mounts, and while rubber or hydraulic liquids do a good job of damping the vibrations from the engine, they also have their limitations.  The problem with rubber is that it gets old and brittle.  Plus, if there's an oil leak anywhere in your engine and oil gets on the rubber motor mounts, rubber will deteriorate even more quickly.  As for the liquid motor mounts, they can develop leaks and stop working.  Here are sign ... read more

Your Vehicle is Talking to YOU (Service Warning Signs)

Your vehicle may be like that famous battery bunny, the one that just keeps going and going.  But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something that needs attention at your vehicle service facility. If a warning light is on, don't ignore it; do something about it.  There are warning lights for battery, oil, engine heat, tire pressure… you name it.  And the manufacturer put them there for a reason.  They're telling you something isn't normal. So when one goes on, have it checked out soon, especially the blinking Check Engine light.  The earlier you have any warning light issue diagnosed, the more likely you are to avoid a more serious problem. If your vehicle is vibrating or shaking, it's not only annoying, it could signal trouble.  You can bet your vehicle didn't do that when it came out of the fact ... read more

Something to Latch On To (Hood Latch Safety)

The other day, a driver was trying to open his vehicle's hood so he could add some windshield washer fluid.  But when he pulled the hood release inside the car, nothing happened.  Usually, opening any hood is a 2-step process.  You pull the hood release (which is usually a handle under the dashboard to the left of the steering column) and listen for the hood to pop up slightly. (It doesn't open all the way because it has a safety latch to prevent you from accidentally opening it up while you're driving.) Then, you get out and find the latch, usually through the grille near the hood.  There's a little handle on it which you push, slide or pull (there are a few different types) at which point the hood can be opened up all the way.  But in this driver's case, the hood would not release at all when he pulled the handle inside.  Not knowing what to do, he called his service advisor, who told him to bring it over.  The reason? A hood with a broken latch cou ... read more

I NEED All Wheel Drive (Pros and Cons of AWD)

So winter has arrived and you don't feel confident in how your 2-wheel drive vehicle does in the snow and ice.  You envy all those people with all-wheel-drive (AWD) and 4-wheel-drive (4WD) cars, trucks and SUVs.  You start thinking, "I need one of those.  I'll be able to go anywhere without any worries."  The truth is there might be another option for you that you might not have thought of.  Sure, you've seen the ads that tout the advantages of AWD and 4WD, and some of the videos make it look like they can handle everything Mother Nature can throw their way.  The truth, though, is that vehicles with drive wheels at all four corners can't stop any more quickly than those with 2-wheel-drive.  Yes, AWD and 4WD vehicle have advantages when it comes to acceleration, but when it comes to stopping and handling, they generally don't.  If you buy a new AWD or 4WD vehicle, you are going to spend thousands of dollars.  Maintenance and upkeep costs are ... read more

The Third Brake Light (Third Brake Light Service)

So you thought you only had two brake lights.  Look again and you'll see one in the center at a higher level than the two on either side of the vehicle.  They're sometimes in the inside of the vehicle behind the back window, or they could be in the deck lid, on the roof or on the spare wheel carrier, But why is that third brake on your vehicle? Experts say it helps prevent rear end collisions. Tests done by installing the third brake light in taxis and fleet vehicles showed fewer rear end crashes in the ones that had the extra light. The third brake light was mandated in new passenger cars in 1986 in the US and Canada.  The requirement was added to new light trucks and vans in 1994. Sometimes it's difficult to know if your third brake light is even working.  Many vehicles have bulb warning systems that alert you to non-functional bulbs, but not all do. Your vehicle service facility will often check to see if all your turn signals, taillights and headlights are worki ... read more

Out with the Old (Vehicle Parts that Wear Out)

Some drivers don't pay any attention to their vehicles until something breaks.  Others take them into their service repair facility for maintenance even before a problem develops.  Still, even if you fit into the second group, there are some parts on a vehicle that will simply wear out over time. Your vehicle has gaskets in several places.  They use a flexible material to seal the gaps between metal parts that fit together. After time, that material shrinks or gets brittle and fails.  Eventually, after time, you will have to get gaskets replaced. Same goes for belts.  Your engine has belts that help take the mechanical energy of the engine to drive other parts such as the generator and air conditioner.  Heat and age will eventually cause these belts to wear out or break, so you'll need new ones at some point. You'll also find yourself buying brake pads.  As much as you may try to go easy on them, brake pads work by wearing off a little bit of them eac ... read more

How Much Does It Cost? (Variations in Vehicle Repair Costs)

Ever wonder why it costs so much more to fix a similar problem in two different vehicles? Let's say you now own an SUV and before that, you owned a car.  Your SUV's air conditioning system needs a new evaporator, but the cost for the new one is way more than you remember it was for your car.  How can there be that big of a difference? There are many reasons.  For one thing, vehicles aren't all the same.  Yes, they have engines and steering wheels and suspensions, but engineering and design can vary widely among different styles and brands.  In the case of replacing the evaporator, the one in your former car may have been located in a spot where the technician could get to it easily.  Plus, the part may have been less complicated and, therefore, cheaper.  Your SUV may require the entire dashboard to be removed with special tools to detach the a/c lines from the evaporator.  Plus, since it is supplying cool air to a bigger cabin, it may be more com ... read more

The Part You've Never Seen (Flat Tires and Solutions)

They say your vehicle has one, but you've never seen it.  And you might not even know it if you stumbled on it accidentally. We're talking about the jack, that tool that allows you to lift one corner of the vehicle up so someone can change a flat tire. So you say you'd never try to change a flat anyway, so you don't care where it is.  But one day, you may find yourself in a spot where you're stranded with no cell service and you'll need to at least know the basics of what to do. Well, here's the ironic part.  Many of today's vehicles don't even have jacks and spares!  Recently, manufacturers have been saving weight by supplying another solution for a flat tire, such as an inflator kit that has a tire sealant in it, or a small compressor.  If your vehicle has one of those, it's a good idea to get to know how to use it before you need to use it.  Hopefully you'll be able to call roadside assistance and they can take care of things, but circumstances may prev ... read more

Drivers that "T" Us Off (Bad Driving Practices)

We've all seen drivers who do things that—let's be frank—really irritate us.  They're inconsiderate, can put people in danger and make the road a much less friendly place.  They really "T" us off.  These are the bad drivers who fit their description to a "T."  The Tailgater.  You've seen this terrible driver who follows a few inches off the bumper of the vehicle ahead.  We all know what's going to happen if the driver ahead of the tailgater has to slam on the brakes.  And we've all been that driver followed by the tailgater, whose vehicle fills up your entire rearview mirror.  The tailgater is likely not in a great frame of mind and, thanks to his or her stupid driving practices, the "tailgatee" is getting pretty ticked off as well.  That's a formula for a big problem. Know anybody who respects or likes a tailgater? Didn't think so The Texter. All sorts of people think they are perfectly capable of texting while driving.  I ... read more

Going (Lug) Nuts (Lug Nut Replacement)

Here's a part of your vehicle you probably don't think about much: lug nuts.  They're what fasten your wheels onto your axles.  Pretty important, right? In order to take the wheels off your vehicle to service the brakes, rotate the tires, etc., the lug nuts have to be in good shape so a wrench will grip them tightly.  Because lug nuts are on your wheels, they are exposed to all the elements of the road (salt, water, grime) and really take a beating. Unfortunately, some manufacturers have made them out of two different metals.  Underneath is the working part of the lug nut, made of steel.  On top is the decorative (the "good looking") part, made out of chrome, stainless steel or aluminum.  After a while, the steel part begins to corrode and expands.  That changes the shape of the outer cap, sometimes rounding off the hexagonal edges and making it hard (if not impossible) to either loosen or tighten the lug nuts since the wrench won't fit any more.  ... read more

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